About SERVPRO of West Knoxville

A locally owned and operated restoration company in Knoxville, TN, SERVPRO of West Knoxville is owned by Jeffrey Cuthbertson, Mason Thornton, Michael Joseph and Blackbriar Investors. It is one of 7 locations run by the same owners. The location offers 24-hour emergency service for water, fire, storm and mold damage, and its biohazard work includes biohazard and crime scene cleanup, sewage cleanup and virus and pathogen cleaning. It also does crawlspace cleanup and encapsulation and odor removal, and it helps customers through the insurance claim process. Its team is on standby and ready to respond 24 hours a day, seven days a week, including all holidays. Its IICRC-industry-certified technicians follow the S500 Water Damage Guide standards. Rated 4.6 from 203 Google reviews, 181 of them five stars and 20 of them one star. The nearest dedicated biohazard company is Aftermath Services in Oak Ridge, about 6 miles away.

What reviewers mention: helpful staff (19), courteous staff (10), insurance communication (6), moisture level checks (5), flooring removal (3), daily checks (3), air duct cleaning (2), damage assessment (2), competent staff (2), informative staff (2)

Services and details

Biohazard cleanup

Crime scene cleanup

Sewage cleanup

Odor removal

Infectious disease disinfection

Works with insurance

24/7 response

IICRC certified

No information yet on unattended death cleanup, suicide cleanup, hoarding cleanup, meth lab cleanup, animal waste and droppings, licensed and insured. The website did not say; call and ask.

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SERVPRO of West Knoxville